Refund and Returns Policy
At Pure Umami, we are committed to the quality of our wild-harvested delicacies. Our return policy is designed to be fair while ensuring the highest food safety standards for our products from Pirin National Park.
1. Returns Overview
Our policy lasts 30 days. To be eligible for a return, your item must be unused, unopened, and in its original vacuum-sealed packaging. Due to the nature of food products, we cannot accept returns for items that have been unsealed or tampered with.
2. Damaged or Defective Items
If your order arrives damaged during transit, please take a photo immediately and reach out to us. We will arrange a replacement or a full refund via your original payment method (Stripe).
3. Shipping Costs
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. For international EU returns, we recommend using a trackable shipping service.
Need an Immediate Answer?
The fastest way to process a return or report an issue is through our Live Chat. Click the chat icon in the bottom corner of your screen to speak directly with our support team.
Our team is available to assist you with any questions regarding your order or our wild mushrooms.
If the chat is offline, you can still reach us at it7oto@gmail.com